Fourth Week of March is uber cool, few learnings, couple of new initiatives and a seminar from IMD professor - Winter Nie about - "Service Excellence" @ Conrad Centennial, Singapore. Good session and came to know about the Key Attributes that sets a Company or a Person in the "Elite Panel" from the rest. Keep it in mind for we need to be in Elite,
1) Strong belief in your IDEA & Instill the same VISION in your Employees.
2) Leader should WALK THE TALK
3) Company should have a Good Product
4) Best Possible SERVICE not for company but for the Customers !!
5) Continuous improvements in the same/new field & Feedback implementation.
6) Look @ Problem as Opportunity and FINDING the ROOT CAUSE to give the SOLUTION.
7) Consistency - With out this it will not help us/organization.
8) Recovery Plan/ Process should be in place.
9) You should know the "Target Customer" whom you are addressing.
10) Connect with Customers through EMOTIONAL attachment - Empathy from Heart will WIN contracts.
11) Customize to the needs of the Customer.
12) End Product is what the Customer see - Keep it attractive, Cheap, Usable, Portable, Compatible to old systems.
PS : See the photo only one building stands out, cos the VISIONARY behind it wanted it to STAND OUT, so as long as the visionaries are right any person, any company, any country can PROSPER like Singapore/US of A are right now.
If you have any other points in mind do comment in.
Few Company I remember with all the above attribute as per Winter Nie are
Star Bucks
Pike Fish
1) Strong belief in your IDEA & Instill the same VISION in your Employees.
2) Leader should WALK THE TALK
3) Company should have a Good Product
4) Best Possible SERVICE not for company but for the Customers !!
5) Continuous improvements in the same/new field & Feedback implementation.
6) Look @ Problem as Opportunity and FINDING the ROOT CAUSE to give the SOLUTION.
7) Consistency - With out this it will not help us/organization.
8) Recovery Plan/ Process should be in place.
9) You should know the "Target Customer" whom you are addressing.
10) Connect with Customers through EMOTIONAL attachment - Empathy from Heart will WIN contracts.
11) Customize to the needs of the Customer.
12) End Product is what the Customer see - Keep it attractive, Cheap, Usable, Portable, Compatible to old systems.
PS : See the photo only one building stands out, cos the VISIONARY behind it wanted it to STAND OUT, so as long as the visionaries are right any person, any company, any country can PROSPER like Singapore/US of A are right now.
If you have any other points in mind do comment in.
Few Company I remember with all the above attribute as per Winter Nie are
Star Bucks
Pike Fish
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